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Ask Our Expert

What is a Wonder Box?

The Wonder Box is a science subscription box that is delivered to your door. Each box contains full color illustrated instructions to guide your child(ren) through hands-on activities,  a real-life application, and experiments they can do to solidify long-lasting learning. We have monthly programs across various age groups to provide age-appropriate content for your child(ren).

When will I receive my first Wonder Box?

We ship our products on the 15th of each month and shipping takes approximately 5-7 days.

Are these products safe for my child?

Yes! Your child’s safety is our top priority. All our products are safety tested and come with precautions and safety tips in the instruction manual.

Will, my child ever receive the same box twice?

No, we have a schedule for all age groups that give each child an individualized cycle of programs that do not repeat themselves. We constantly develop new programs to give your child(ren) the best educational experience possible. Please bear in mind that if your child moved to a new age group there might be some similarities with different age-appropriate complexity.  

How much does shipping cost?

Shipping depends on the region it is being shipped to.  Shipping within Canada is $7.63 CAD and $10.99 CAD when shipping to the United States.

How do I update my shipping information if I change my address during my subscription?

Send an email to us at support@stemwonders.net with the subject line “Address Change” and we will make that change for you.

Can I calculate my shipping for my purchase order?

You can!  Simply add the items and quantities you wish to order into your cart.  In the “Review Cart” section, click “Calculate Shipping” under your cart total.  Enter in your Country, State, and Zip, and the site will do the rest.

Where does my Wonder box ship to?

Currently, STEM Wonders Wonderbox can be shipped across Canada and the United States. We are planning to expand to international orders in the coming months.

What is your cancellation policy?

You can cancel your subscription at any time, at which point you will receive the remainder of your paid boxes and your subscription will not automatically renew. (Eg. If you subscribed for 6 months and decide to cancel after 4 months, you will receive the remaining 2 boxes and then your subscription will be stopped. If on a month-to-month subscription your subscription will stop at the next billing cycle). Canceling subscriptions does not cancel boxes that have been prepaid, it stops the auto-renewal of the subscription. You will not receive a refund for boxes you have paid for but not yet received.

When will my subscription renew?

Your subscription will renew on the 1st of each month, cancellation must be done prior to the first day of the last month of your subscription duration.

What child ages is the Wonderbox designed for?

STEM Wonders has designed products for various age groups with products suitable for all ages. Currently, we have our Little Explorers (Ages: 5-8+), Challengers (Ages: 8-10+), Inventors (Ages: 10-16+), Creators (Ages: 12-105), and Mystery box (for all ages).

How can I change the credit card on file?

Simply send an email to support@stemwonders.net with the subject line “Change Credit Card” and we will send you a list of steps to follow in order to change your credit card number securely.

© 2020 STEM Wonders.